Returns and Exchange

You have the option to return your purchase (all but knit/crochet needles and patterns) if you are not happy with it in the first month after purchase. We will happily exchange, refund or supply store credit, but you do need to contact us within a month of the purchase.

Ideally we would like a copy of your receipt, but if provide us with details of when you made the purchase we will be able to find the sale in our system.

If you purchased the wrong sized knitting/crochet needles these must be returned within 2 days and an exchange of needle size will be arranged. If we happen to be out of the required needle size we will supply this when stock is replenished or process a refund.

We are unable to accept return of patterns or books unless faulty, so please choose carefully.

You are responsible for returning the product, unless the cost of doing so is significant. In this case, the business must organise and pay for the return or exchange.

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